Quality Food Refund Policy

At Quality Food, we are committed to providing top-quality products that meet your needs. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your shopping experience is risk-free.

Returns Eligibility

  • Return Window: You may request a return within 7 days of receiving your purchase.
  • Eligible Items: Only non-perishable products such as grains and food industry equipment are eligible for returns. All returned items must be unused, in their original packaging, and in a resalable condition.
  • Exclusions: Due to safety and quality concerns, we cannot accept returns on items that have been opened or used.

Return Process

  1. Initiate a Return: Contact us within 7 days of receiving your item at +27 787035553 or email us at info@qualityfood.co.za to begin the return process.
  2. Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
  3. Restocking Fee: A 10% restocking fee applies to all non-defective returns to cover handling and restocking.

Refunds

  • Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days.
  • Non-Refundable Charges: Original shipping charges are non-refundable, unless the return is due to an error on our part.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at +27 787035553 or email info@qualityfood.co.za with your order number and a description of the issue. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.

Contact Us

For any questions about our refund policy, please contact us:

  • Phone: +27 787035553
  • Address: 25 West Road, Houghton, Johannesburg

Thank you for choosing Quality Food!

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