Quality Food Refund Policy
At Quality Food, we are committed to providing top-quality products that meet your needs. If you are not entirely satisfied with your purchase, we offer a straightforward refund policy to ensure your shopping experience is risk-free.
Returns Eligibility
- Return Window: You may request a return within 7 days of receiving your purchase.
- Eligible Items: Only non-perishable products such as grains and food industry equipment are eligible for returns. All returned items must be unused, in their original packaging, and in a resalable condition.
- Exclusions: Due to safety and quality concerns, we cannot accept returns on items that have been opened or used.
Return Process
- Initiate a Return: Contact us within 7 days of receiving your item at +27 787035553 or email us at info@qualityfood.co.za to begin the return process.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Restocking Fee: A 10% restocking fee applies to all non-defective returns to cover handling and restocking.
Refunds
- Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7 business days.
- Non-Refundable Charges: Original shipping charges are non-refundable, unless the return is due to an error on our part.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at +27 787035553 or email info@qualityfood.co.za with your order number and a description of the issue. We will arrange for a replacement or full refund, including shipping costs, at no additional charge to you.
Contact Us
For any questions about our refund policy, please contact us:
- Phone: +27 787035553
- Address: 25 West Road, Houghton, Johannesburg
Thank you for choosing Quality Food!
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