Quality Food Privacy Policy

Who We Are

Quality Food is dedicated to providing high-quality food industry products, including non-perishable grains and equipment. Our website address is https://qualityfood.co.za. We are located at 25 West Road, Houghton, Johannesburg. For any inquiries, please contact us at +27 787035553 or email info@qualityfood.co.za.

Personal Data We Collect

We collect certain personal data from our customers to improve your shopping experience, process orders, and enhance customer support. This may include:

  • Contact Information: Name, email address, phone number, and physical address for order processing, delivery, and customer service.
  • Account Information: Login credentials and preferences if you choose to create an account on our website.
  • Transaction Data: Details of your purchases, including payment and billing information.
  • Technical Data: Information such as IP address, browser type, and cookies to optimize your experience on our website.

Why We Collect Your Data

  • To process and fulfill orders, including billing, delivery, and customer support.
  • To improve website performance and personalize user experience.
  • To send occasional marketing communications if you have opted in.

Cookies and Tracking

Our website uses cookies to enhance user experience by remembering your preferences and analyzing web traffic. These cookies collect information about your browsing behavior on our site, which helps us improve our services. You can manage cookie preferences in your browser settings.

Analytics

We use analytics tools to understand how visitors interact with our site, allowing us to improve user experience. These tools may collect anonymous data, including page views, session length, and device type. If you wish to opt out of analytics tracking, you can do so through your browser’s settings or by using an opt-out tool.

Data Sharing

We do not sell, trade, or otherwise share your personal information with third parties for marketing purposes. However, we may share data with service providers to fulfill orders and improve our services. This includes payment processors, delivery partners, and analytics providers. All third-party providers are vetted to ensure they adhere to data protection standards.

How Long We Retain Your Data

We retain personal data as necessary to fulfill our obligations to you. Specifically:

  • Contact information and purchase records are retained for seven years for tax and legal purposes.
  • Account information is retained until you choose to delete your account.
  • Analytics data is retained for one year for performance and marketing analysis.

Your Rights Over Your Data

You have the right to:

  • Request access to the data we hold about you.
  • Request corrections or updates to your information.
  • Request the deletion of your personal data, where applicable.

To exercise these rights, please contact us at info@qualityfood.co.za.

Data Transfers Outside South Africa

Our website servers and some third-party service providers may be located outside South Africa. We ensure that all data transferred outside the country is safeguarded by data protection agreements that meet international privacy standards.

Security of Your Data

We implement various security measures to protect your personal data. This includes encryption, secure payment gateways, and access controls. While we take all reasonable steps to secure your data, no online system is entirely foolproof.

Data Breach Procedures

In the event of a data breach, we will take immediate action to contain and assess the breach, and notify affected customers and relevant authorities as required by law.

Contact Information

For any questions, requests, or concerns regarding your personal data or our privacy practices, please contact us:

Changes to Our Privacy Policy

We may update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for the latest information on our privacy practices.